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HUD doesn't refresh player rates

PostPosted: Tue May 08, 2012 8:31 am
by thepetolet
Hello,

I'm French so I apologise for my english.
I have a problem with my hud. It doesn't refreshing depending on my refresh rates.

For example, I would like that my HUD refreshes each hands from the 1st to the 20th hand I play against a player but it works the 2-3 first hands and after I have to click on the PT logo (on the top of my poker table), and click "reset" to have the latest informations.
And I chose the option "show the hud for everyone on table" and sometimes I have my hud working and sometimes not. It come at a moment and disapear few hands later but only for me. The hud stays for everyone except me.

Does it come from that I'm multitabling?

Thanks in advance.
Romain

Re: HUD doesn't refresh player rates

PostPosted: Tue May 08, 2012 9:00 am
by kraada
At the bottom left of PT3 does the Cache Status bar show 100% for all of the listed types?

Re: HUD doesn't refresh player rates

PostPosted: Tue May 08, 2012 9:29 am
by thepetolet
Yes

Re: HUD doesn't refresh player rates

PostPosted: Tue May 08, 2012 10:40 am
by kraada
Have you built and added any new custom stats to your HUD lately?

Re: HUD doesn't refresh player rates

PostPosted: Tue May 08, 2012 10:43 am
by thepetolet
No I use only stats that PT give

Re: HUD doesn't refresh player rates

PostPosted: Tue May 08, 2012 11:48 am
by kraada
That is odd. Please restart PT3 using the Logging Enabled link on your Start menu, reproduce and report this problem and we will investigate further for you what is going on here.

Re: HUD doesn't refresh player rates

PostPosted: Tue May 08, 2012 11:52 am
by thepetolet
The things which is weird that at the beginig, it works perfectlly

Re: HUD doesn't refresh player rates

PostPosted: Tue May 08, 2012 1:22 pm
by kraada
Understood - please send us the ticket and we'll figure it out from there.