PT3 randomly stopped importing hands

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PT3 randomly stopped importing hands

Postby harman187 » Fri Nov 02, 2012 8:07 pm

I did nothing different but it just randomly stopped importing hands while i was in a pokerstars zoom session a few days ago..

Now all it says when i press auto import is :
2012/11/02 17:29:05: Auto-Import beginning
2012/11/02 17:29:05: PokerStars: Starting auto-import.
2012/11/02 17:29:05: PokerStars: Monitoring tables for Zoom Poker.
2012/11/02 17:29:05: PokerStars: Found 3 files to monitor.
2012/11/02 17:29:05: PokerStars: Loading hand history file: C:\Users\Khangura\AppData\Local\PokerStars\HandHistory\khangura175\HH20121030 Hydra #2 - $0.10-$0.25 - USD No Limit Hold'em.txt
2012/11/02 17:29:05: PokerStars: Loading hand history file: C:\Users\Khangura\AppData\Local\PokerStars\HandHistory\khangura175\HH20121030 Hydra - $0.10-$0.25 - USD No Limit Hold'em.txt
2012/11/02 17:29:05: PokerStars: Loading hand history file: C:\Users\Khangura\AppData\Local\PokerStars\HandHistory\khangura175\HH20121102 Misam II - 1-2 - Play Money No Limit Hold'em - 1 on 1.txt

Which is the most recent things ive played after it stopped auto importing..
Nothing appears after that.. Theres no "Hand imported from blah blah" but its on auto import..

By the way:
Yes, I am using 3.13.11 BETA which is the latest PT3 out
Yes, I have vacuumed, analyzed and updated the cache, its all at 100% now at the bottom left
Yes, I attempted to manually import.. It just said Hands imported : 0 for like 5min and nothing was happening.. then it basically wouldnt even let me stop the import so i had to close it

Also FWIW, the hud is working perfectly fine.. It shows the stats and updates after every hand just fine..
It obviously is not showing new stats recently becuz its not importing any new ones but it is displaying all older (before this random problem happened) hands fine for every player..

Anyone experience this and could know whats wrong?
harman187
 
Posts: 24
Joined: Thu Oct 28, 2010 8:01 am

Re: PT3 randomly stopped importing hands

Postby kraada » Sat Nov 03, 2012 9:24 am

Please restart PT3 using the Logging Enabled link on your Start menu, reproduce and report this problem and we will investigate further what is going on here for you.
kraada
Moderator
 
Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: PT3 randomly stopped importing hands

Postby harman187 » Sat Nov 03, 2012 11:19 pm

k i did.. how am i being contacted back exactly? private message, email or what?
harman187
 
Posts: 24
Joined: Thu Oct 28, 2010 8:01 am

Re: PT3 randomly stopped importing hands

Postby kraada » Sun Nov 04, 2012 11:25 am

You'll see a reply on your My Tickets page and you'll also get an email notification.
kraada
Moderator
 
Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY


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