PT4 freezing while importing hands from live sessions

[G.Threepwood]

Hi everybody,
recently I've begun to experience this kind of problem: (it happens quite often):

while I'm playing, PT4 freezes, HUD doesn't update anymore and to solve the matter I have to close all the tables, restart PT4 and re-import hands.

note that if I simply close and relaunch PT4 without closing all tables I'm playing, when I click on "Get hands while playing" PT4 freezes again.


below you can see an example of this mistake

Code: Select all

09:05:13 pm: PokerStars: Importing observed hands from table 'Galt III'
09:05:14 pm: Warning: PokerStars: Encountered cancelled hand history. (Hand #88785468506)
09:05:14 pm: Warning: PokerStars: Encountered cancelled hand history. (Hand #88787295053)
09:05:14 pm: PokerStars: Hand observed but not imported (#88787352627) from Galt III
09:05:17 pm: PokerStars: Hand Imported (#88787350886) from Malabar V
09:05:25 pm: PokerStars: Hand observed but not imported (#88787365120) from Galt III
09:05:48 pm: PokerStars: Hand Imported (#88787351488) from Reticulum VII
09:05:48 pm: PokerStars: Hand observed but not imported (#88787382385) from Galt III
09:05:53 pm: PokerStars: Hand Imported (#88787353581) from Eurysaces VII
09:06:26 pm: PokerStars: Hand Imported (#88787416928) from Eurysaces VII
09:06:27 pm: PokerStars: Hand Imported (#88787411614) from Reticulum VII
09:06:33 pm: PokerStars: Hand observed but not imported (#88787405623) from Galt III
09:06:41 pm: PokerStars: Hand Imported (#88787455806) from Reticulum VII
09:06:43 pm: PokerStars: Hand observed but not imported (#88787463420) from Galt III
09:07:02 pm: PokerStars: Hand Imported (#88787454918) from Eurysaces VII
09:07:08 pm: PokerStars: Hand Imported (#88787343721) from Periphas VII
09:07:17 pm: PokerStars: Loading hand history file: C:\Programmi\PokerStars.IT\HandHistory\AndyMccGowan\HH20121105 Galt III - €0.50-€1 - EUR No Limit Hold'em.txt

how can I solve that problem?
I'm under XP.

thanks!
Andy

[kraada]

What version of PT4 are you currently using?

[G.Threepwood]

4.04.1

[kraada]

There are fixes for freezes in our latest beta line - please update to 4.05.3, available on our download page and that should make things better for you. And once 4.05.4 is out, upgrade to that too - it has RAM usage improvements and crash fixes that you'll want.