import crashes

[starglobe]

Hi. Just recently upgraded to PT4 from PT3. Imported all old hands via the inital config. Now when I try to import new hands via "get hands while playing", the whole program just crashes everytime - windows not responding etc. Any ideas? Thnks

[kraada]

What version of PT4 are you running? If it's not 4.05.9 please upgrade. If it is 4.05.9, do you receive an error about a lot of hand history files after you click Get Hands While Playing?

[starglobe]

I do have the latest version. I now get random crashes when I change things like the HUD profiles. starting to think it might be my PC. What are the system requirements for PT4? I have a 2.4Ghz processor, 4G RAM and 1TB HDD. Could it be someting to do with how many hands i have on the database? - i have like 5 million total hands. Should I delete some old hands. How would I do this? Thanks

[kraada]

There definitely shouldn't be crashes when changing HUD profiles.

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.