PT3 is freezing with mac ox

[wame]

Hello,

I just installed PT3 on my Mac ox 10.8.2 and the tracker is not working properly. I did the import with my hand history (running on bwin.fr) but I can't use HUD or simply get the hand stat during playing.
When i run auto import, nothing goes on and when i try to stop the auto import mode, PT3 freeze and I need to force quit.
Here the Apple report about this crash:

http://dl.free.fr/getfile.pl?file=/TXxHNDX6

Thx for your help!

[kraada]

Click File --> Setup Assistant and run through the stages there. If you have a lot of hand history files in your hand history folders this will import them and move them to the processed folder - and that kind of setup would cause this kind of behavior.

[wame]

Ok I did what you said and it was better for couple of hour but now it's still freezing!
It seems that I have 2 database, I choosed the new one I created folowing your step.

I lost all my old hand history...

Here the new crash report:

http://dl.free.fr/jwDjYVPYL

Maybe I need to reinstall completely PT3 but I don't want to loose my hand history. I already lost more than 5000 hands! When I go to the hand history folder of bwin, I find fews files and the oldest one is from yesterday :(

Please help me to solve this problem...

Thanks in advance

[kraada]

Please attach the crash report to a support ticket and one of our technicians will take a look - I'm sure your data is still around (we move imported files to ~/Documents/PokerTracker/Processed so PT3 doesn't need to keep reading them) but that will help us figure out what's going on to get things fixed for you first, then we can worry about the data.

[wame]

Ok it's done!

Waiting for their anwser...

Thanks for your help dude! :)

[tomkerf]

Hi !

I've exactly the same problem since 3K hands...

Do you have an answer ?

Greetz

[kraada]

Please create a support ticket as well then; the more tickets we get on these kinds of issues, the better.

[cizzo]

already solved ? got the same problem.. i clicked auto-import, pt3 loads 2 hh's, i stop and then it freezes as it's only loading and loading ...

[kraada]

Please create a support ticket as well. Unless we have a ticket from you we cannot confirm that you are experiencing the same issue or whether it's been resolved (though if you're not running the latest version of PT3 you should update; there is no reason not to).