PT4 crashing

[DB285152595]

PT 4 crashing, not responding and partially importing. i perform a full database Housekeeping, done a full cache rebuilt and still getting this error. thanks

[Flag_Hippo]

So we can look into this, please send us your support bundle or log file:

1. Turn on 'Enable Logging' in PokerTracker 4 via 'Configure > Options' if it isn't already enabled, then restart PokerTracker 4.
2. Reproduce the issue.
3. If PokerTracker 4 is still running, click 'File > Create Support Bundle' and save the file. If it has crashed or stopped responding, don't restart it yet: click your Windows Start button, type %localappdata%\PokerTracker 4\Logs and press Enter, then copy the 'PokerTracker4' log from that folder and zip/compress it.
4. Attach the support bundle or the zip/compressed log to a Support Ticket.

In the meantime, as a workaround, you can create a new database and see if that performs better:

1. Click 'Database > Database Management', then 'New', then 'Create' to make a new database.
2. Click the new database name and click 'Set Default'. Then click the new database name again and click 'Set Active', so that both Default and Active show next to it.

See Creating a New Database in PokerTracker 4 for more details.